Terms & Conditions

How to get your hands on Kit Heath (the jewellery!):

You can buy Kit Heath jewellery online from our wonderful website www.kitheath.com or Via our fabulous stockists

Our Wonderful Website Prices and Descriptions
All our prices on the website are in US dollars.


We reserve the right to change any advertised price; although this doesn’t happen very often we do sometimes have to change the price of our jewellery according to fluctuating gold and silver prices. Also we sometimes like to have promotions and giveaways to treat our customers from time to time.
 
All jewellery is subject to availability and sometimes we have to remove jewellery from the website – especially in the run up to a new season’s launch to make room for new designs.
If there was something you really loved and it is not in stock on the website, do not despair as there is still a chance it will be available via one of our stockists (Stockist Link). We will always be happy to point you in the right direction.

If your order cannot be fulfilled for some reason, you will be offered an equally lovely alternative or given a full refund with our apologies.

Our Wonderful Website Payments and Delivery
Payment can be made by credit or debit card online or over the phone with one of our lovely ladies in the office.
Rest assured we do everything within our power to keep your order and payment details secure.
Payment will be debited to your account on despatch of your order which is usually on the same day of ordering if it is made before 2pm.
There are always the busy times (who doesn’t want jewellery at Christmas?). We will strive to get your orders in the post, even if it means Kit himself has to roll his sleeves up!
We will always let you know the last ordering dates for Christmas.

We charge a set amount for your delivery, no matter how many items you order. This includes postage, packing and insurance.
The cost depends on the speed of delivery required.

US Standard recorded delivery: Free of charge

Unfortunately, we cannot deliver to a PO BOX address or secure home delivery boxes at this time.

* Please note that orders will not be dispatched over US bank holidays.

Your jewellery will arrive in a discrete box, which has been tracked by the USPS or by the courier service bringing it to you.

In the unlikely event that your goods are lost in transit or arrive damaged, please notify us saleUS@kitheath.com or call 401-276-0300.

Our Wonderful Website Returns
We want you to be really pleased with your purchase so our jewellery comes with a money back guarantee. We are happy for you to return any unwanted pieces within 28 days of the order being delivered for a refund or replacement.

Earrings will be sent out in a sealed bag for hygiene reasons. If the seal is not broken we can replace earrings for you.


Please return the jewellery as it was lovingly sent to you. A returns form will be sent with your order.

Jewellery that we consider to have been mistreated or damaged through wear and tear cannot be replaced or credited.

Copyright and Trademark
Our designs are born and bred in Britain.
All Kit Heath designs and images are exclusive to Kit Heath Ltd and are protected by copyright, this means that if you copy us or use our images without our permission, we will be upset.

Kit Heath is the owner of the registered trademark Kit Heath.